They put erasers on pencils for people like me.
 
Having covered all the normal situations which can cause concern but are actually normal to expect, we know that sometimes a real problem can slip through our quality control process.
 
First of all, let us know as soon as possible. In any event, if there is a noticeable defect, you must let us know within 30 days of receiving the product. We will send a representative out to inspect the rug. The rug will only be inspected at the place of purchase.
 
If there is any question after the initial inspection, we will arrange a pickup with our shipping carrier. Also, should a return become necessary, the rug must be shipped in its original packaging. If the original shipping package is no longer available, we will send replacement material for your use.
 
Any shipping damage incurred from improper packaging will void the 30 day warranty. In any event, never fold, box or otherwise improperly package a creative accents area rug. With over forty years of experience shipping our products, we know how to get them to you without damage. Area rugs must be returned to us in the same manner in which they were shipped to you. If you have any questions, call us.
 
Exceptions to the 30 Day Warranty
 
Improper Placement of an Area Rug:
Our area rugs are designed to be placed on hard surfaces such as hardwood, concrete, etc. We do not recommend that they be placed between carpet and heavy furniture. This will create a problem known as "wrinkling" which is explained in the basics section of care and feeding. We will not warranty problems such as wrinkling, creeping or creasing caused by improper use of your area rug.
 
Freight Damage:
Look for visible freight damage when your area rug arrives. All products with visible freight damage must be refused by the customer. The shipping carrier will automatically return the rug to Creative Accents and a damage claim will be filed. If previously undetected damage is discovered once the rug is removed from its packaging, the damage must be reported to Creative Accents within 5 business days. The rug will not be covered under warranty if the damage is not reported within 5 days.
 
Improper Removal of Packaging:
Cut both ends of the plastic package with scissors and pull the area rug out. If you have to cut the body of the packaging, make sure your scissors do not come in contact with the backing of the area rug. We do not advise the use of a utility knife or box opener as they can slit the backing when used by a careless opener.
 
We will not warranty cuts in the backing or binding of a rug caused by careless packaging removal.